www.cambodiatours.com - a division of Asia Travel & Leisure Co,. Ltd. The following terms and conditions are applied to bookings made by you through your usage of www.cambodiatours.com .The rate is valid until Dec 31st, 2017.
Children under 12 years is generally granted a reduction up to 30% of the land tour, 25% of airfare, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.
DEPOSIT & PAYMENT
A deposit of 30% of the tour price per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, a 50% deposit will apply). once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (70%) is due upon your arrival to Cambodia or Vietnam, payable at our offices in Siem Reap (Cambodia) or Hanoi or HCM City (Vietnam). Cash is preferred to reduce any processing fees that may affect your cost. The deposit should be made by Credit card or Bank transfer with following details:
Our travel consultants will show you in detail.
- If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
- Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
- In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your booking. Otherwise, your service will be released.
PAY BY CREDIT CARD
Kindly make deposit/payment via our secured online payment. We are a verified member of OnePay so we could accept Credit Card, Visa Card, Master Card and JCB card (see payment guide). Note: When you pay by Credit Card, please add 3% of bank commission.
CANCELLATIONS & REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
* More than fourteen (14) days and less than Twenty one (21) days prior to departure: The total deposit paid to us (30% or US$ 300/pp) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
* 7-14 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days prior to departure: 100% on total charged.
* No-Show: 100% on total charge.
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control. Cambodia Tours, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any question related to this issue, please Contact Us for further explaination
HOW TO FIND US?
SIEM REAP - CAMBODIA
Add: 67 Oum Khun Street, Khum Svay Dankum, Siem Reap, Kingdom of Cambodia
Tel: +855 6396 7008 - Fax:+855 6396 7009
HANOI - VIETNAM
Add: Suite 704, Thang Long Bld 115, Le Duan St, Hanoi , Vietnam
Tel: +844 3942 9444 – Fax:+844 3942 9442
HCM CITY - VIETNAM
Add: 6th floor, Sovilaco Bld, 1 Pho Quang St, Tan Binh Dist, HCMC, Vietnam
Tel: +848 3997 2255 – Fax: +848 3997 2256
YANGON - MYANMAR
Add:7th Floor, 158 Building, 45 Street, Botataung Township, Yangon
Tel: (95) 973 121 788 – Fax: (95)1 9010 470
LUANG PRABANG - LAOS
Add: Samsenthai Rd, Ban Thong Cha Leaun, Luang Prabang, Laos PDR.
Tel: +856 7191 9444 - Fax: +856 7191 9333
BANGKOK - THAILAND
Address: Suite 5A2, L - Building, 304 Phaya Thai Rd, Ratchathewi, BKK 10400, Thailand
Tel: +66 2219 3031 - Fax: +66 2219 3032